Our Jobs

• Support Programmer

  Support Programmer, HealthShare

  The Support Programming team is foundational to the InterSystems culture and our commitment to making our customers successful.  The team reports to the Director of Development and is a peer with the development Scrum teams.

  Support Programmer is a technical role that requires both customer support and development skills.

  As a Support Programmer, you will be responsible for understanding the operation of and working with the components in the HealthShare product line to reproduce, research, diagnose, troubleshoot, and resolve or escalate customer issues in an accurate and timely manner.

  Skills

  • Ability to communicate clearly and politely with customers
  • Ability to diagnose and solve problems in the use of software products
  • Ability to clearly describe and document procedures and solutions in the use of software products
  • Ability to read, debug and write code
  • Familiarity with relational database technology
  • Knowledge of healthcare IT and ability to learn the HealthShare product line
  • Use of agile development methodologies as part of an inter-disciplinary agile team

  Education and Experience

  • BA/BS Degree in IT or a related discipline and 4+ years of experience in the field
  • Three or more years of work in a customer-facing role such as product support or sales engineering
  • Experience with installing and configuring software environments
  • Coding experience using any Object-Oriented programming language is desired
  • Experience in the healthcare IT industry is desired

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  We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

  About InterSystems

  Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

• Solution Architect

  HealthShare Solution Architect  

   

  We are looking to employ a HealthShare Solution Architect to join our US Professional Services team based in Cambridge.  The Solution Architect will be responsible for delivering appropriate and effective solutions, developing design requirements, functional specifications and technical infrastructure to meet our customer’s expectations.  Able to translate between business language and technical language, you will work closely with our customers to maximize the opportunity.  The Solution Architect will work cohesively with the US Professional Services, Product Management and Development teams in the US to produce leading edge product. 

   

  Responsibilities: 

  • Design and own technical and functional architecture for HealthShare customers producing input for SOW and technical delivery planning. 
  • Work collaboratively with the Project Manager and other Implementation Team members to ensure the successful delivery of implementation projects 
  • Advise and assist Project Managers during implementation by advising on timeline and effort for technical work including partner and customer effort. 
  • Provide realistic estimates for Level of Effort and Statements of Work. 
  • Work with customers to ensure technical design meets use cases and functional requirements and stay engaged with the customer through the project lifecycle. 

  • Take responsibility for the documentation of the technical solution including any partner implementation work 
  • Supervise implementation partner work using a code review process and source control management to ensure alignment with the documented technical solution 
  • Stay engaged with the implementation partner throughout the lifecycle via regular meetings to review progress against the documented solution and the timeline. 
  • Oversee the development of custom/site specific software that may or may not lead to future product enhancements. 
  • Provide technical support for implementation projects related to custom developments, interfaces, reports, extracts, and data manipulation routines. 

  • Provide advice and best practices to clients for technical areas related to configuration and infrastructure related to the deployment of the InterSystems solution. 
  • Installing HeathShare and assisting with benchmarking exercises to determine optimal deployment configurations 
  • Producing collateral such as white papers or case studies 
  • Keeping up-to-date with InterSystems products and Healthcare and IT industry developments and undertake any relevant self-development or training 

  Qualifications: 

  • At least 10 years experience of enterprise software development, design and delivery 
  • Personal presence and Healthcare industry expertise to establish yourself as a trusted advisor to development and delivery managers and senior technical staff 
  • Outstanding interpersonal, communication and presentation skills 
  • Proven business analysis and problem-solving skills 
  • Demonstrable solution delivery experience including functional/technical ownership 

  • Good knowledge of deployment of an integration platform such as InterSystems Ensemble, HealthShare Health Connect, IRIS for health or others. 
  • Strong, practical knowledge of HL7, CCD, FHIR and other existing healthcare data interchange standards. Exposure to emerging standards 
  • Experience of InterSystems Caché/Ensemble or HealthShare is a definite plus but not essential 

   

  Education: 

  • BS in a science or engineering degree 

   

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  We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.